At organicscentae, your satisfaction is our top priority. We stand behind the quality of our smart space organization products and want you to be completely happy with your purchase. This Return Policy outlines your rights and our procedures for returns and refunds in accordance with applicable United States consumer protection laws.
You may return most items within 30 days of the original purchase date, provided the following conditions are met:
To initiate a return, please follow these steps:
Please note: Returns without a valid RA number may be delayed or refused. We recommend using a trackable shipping method for your return.
Once we receive and inspect your returned item, we will process your refund according to the following guidelines:
If you haven't received your refund after 10 business days, please contact us with your order number and return tracking information.
Return shipping costs are generally the responsibility of the customer. However, we will cover return shipping costs in the following situations:
In these cases, we will provide a prepaid return shipping label or reimburse your return shipping costs upon approval.
The following items are not eligible for return unless defective:
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order for the desired item. This ensures you receive the correct product quickly and efficiently.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage or defect to help us process your claim quickly.
If you haven't received your refund yet, please check the following:
Some states provide additional consumer rights regarding returns and refunds. If you are a resident of California, Connecticut, or other states with specific return rights, please contact us to understand how these laws may apply to your purchase.
If you have questions about our Return Policy or need assistance with a return, please contact us:
Our customer service team typically responds to return inquiries within 24 hours during business days.
This Return Policy is subject to change without notice. The policy in effect at the time of your purchase will apply to your return. We reserve the right to refuse returns that do not meet the conditions outlined in this policy. All returns are subject to inspection upon receipt.